Deposits are due within 3 days of booking. Brooks Lodge packages from Anchorage require a 25% deposit and all other packages, including Kulik Lodge or Grosvenor Lodge, require a 50% deposit in order to confirm a reservation.
Bookings will be cancelled if the deposit is not received by Katmailand by the due date indicated on your confirmation letter. The balance payment is due 90 days prior to the beginning date of the reservation. Upon receipt of payment in full, Katmailand will remit all travel documents.
Brooks Lodge cancellations will be refunded only if all available space is sold, minus a 5% service charge based on the total price of the package, $45 per person minimum. Kulik Lodge and Grosvenor Lodge cancellations will be refunded only if all available space is sold. Changes in reservation dates are considered cancellations and are subject to our cancellation policy. Deposits are not transferable to another reservation or reservation date. Where changes are made in the itinerary at the request of the guest, no refunds will be made.
Flight reservations are refundable, less a $45 per person fee, if cancelled at least 48 hours prior to the start of the reservation. Cancellations within 48 hours are not refundable.
We strongly encourage that you get trip insurance for your package. While we have the highest rate of successfully flying in to our lodges, in Alaska, weather happens. Life happens, too.
Here are two companies that previous clients have used that provide this coverage:
The Kulik Lodge is operated by Katmai Air LLC. Katmailand Inc. is solely the reservation agent for the Kulik Lodge packages or tours. Katmailand Inc. neither controls, nor operates nor is it responsible for the actions of Kulik Lodge or Katmai Air LLC.The Grosvenor Lodge and the Brooks Lodge are operated by Katmailand, Inc. Katmailand neither controls, nor operates nor is it responsible for the actions of independent contractors such as airlines or transporters used in these packages or tours. Katmailand's responsibility does not extend beyond the Grosvenor Lodge or Brooks Lodge or equipment operated by Grosvenor Lodge or Brooks Lodge.
The right is reserved by Katmailand, Inc. and/or Katmai Air LLC to cancel or alter any itinerary as current conditions require. The company or travel agency booking these tours will not be held responsible for any expense due to delays or cancellation of transportation or lodge rates effective after publication of our rate information. All prices are subject to change without notice.
Originating and connecting carriers are not to be held responsible for any act, omission, or event during the time passengers are not ABOARD their aircraft. The passenger contract in use by any carrier, when issued, shall constitute the contract between the carrier and the purchaser of these tours, or passengers.
Weather can occasionally affect the scheduled flights or tours. If due to weather or any reason beyond the control of Katmailand Inc. or Katmai Air LLC you are unable to complete your itinerary, no refund will be made. Should you have to spend an additional night, you will be responsible for your own hotel and meal costs. Neither Katmai Air LLC, Katmailand, Inc. or the travel agent will assume any additional expense.